PHONE: +61 (07) 3523 4846 | EMAIL: [email protected] | ABN: 18 690 653 680 | NOT-FOR-PROFIT ORGANISATION

Frequently Asked Questions (FAQs)

1. What is Echarity Australia?

Echarity Australia is a not-for-profit organization founded in September 2025 with the mission to prevent and relieve homelessness, poverty, and disadvantage. We deliver holistic support, essential services, and opportunities for vulnerable individuals and families in Australia and overseas.

2. Are you a registered charity or a Public Benevolent Institution (PBI)?

We are in the process of applying for registration with the Australian Charities and Not-for-Profits Commission (ACNC) and for PBI status. Currently, we operate as a not-for-profit entity with the intent to meet all requirements for charitable registration.

3. Can I make a tax-deductible donation?

Not at this time. We do not yet have Deductible Gift Recipient (DGR) status, so donations are not tax-deductible. Once approved, we will update our website and provide relevant information to donors.

4. How do you use donations?

All donations are used solely to further our charitable purposes, including:

  • Housing and accommodation programs
  • Welfare, health, and family support
  • Food security and essential supplies
  • Education, employment, and skills programs
  • Legal assistance and advocacy
  • Emergency and disaster relief

No funds are distributed to members, directors, or related parties.

5. Who can benefit from Echarity Australia programs?

Programs are designed for individuals and families experiencing:

  • Homelessness or housing insecurity
  • Poverty or financial hardship
  • Health, welfare, or family support needs
  • Vulnerability due to age, post-natal circumstances, or other disadvantage

Eligibility is assessed based on need and alignment with our charitable objectives.

6. How do you protect my personal data?

We take privacy seriously and comply with:

  • Australia’s Privacy Act 1988
  • GDPR (for EU residents)
  • CCPA (for California residents)
    We collect only necessary personal and meta-data, store it securely, and never sell your information.

7. Can I volunteer or get involved?

Yes! We welcome volunteers to assist in programs, events, or community initiatives. Please contact us at [email protected] to learn more about opportunities.

8. How can I provide feedback or make a complaint?

You can submit feedback, compliments, or complaints via:

  • Email: [email protected]
  • Phone: [Insert phone number]
  • Postal Address: [Insert postal address]

We aim to acknowledge all submissions within 5 business days and respond within 20 business days.

9. How can I stay updated with Echarity Australia?

You can subscribe to our newsletter, follow us on social media, or visit our website regularly for news, updates, and program announcements.

10. Where do your services operate?

Our programs are currently focused in Australia, with plans to collaborate with international partners for selected overseas initiatives in line with ACNC External Conduct Standards.

11. When was Echarity Australia founded?

Echarity Australia was established in September 2025 with the intent to operate as a Public Benevolent Institution (PBI) and a registered charity. We are in the process of applying for ACNC registration.

12. What is your vision?

Our vision is a world where homelessness, poverty, and disadvantage are prevented and alleviated, enabling vulnerable individuals and families to live with dignity, security, and opportunity.

13. What is your mission?

We aim to prevent and relieve homelessness and social disadvantage by delivering holistic support, essential services, and opportunities that empower individuals and families to achieve stability, wellbeing, and self-sufficiency.

14. What are your main programs and services?

Our programs focus on:

  • Housing & Accommodation – Temporary, transitional, and permanent housing support
  • Welfare, Health & Family Support – Counselling, mental health, addiction, and family health services
  • Food Security & Essentials – Distribution of meals, groceries, clothing, and hygiene products
  • Education, Employment & Skills – Training, mentoring, job readiness, and life skills programs
  • Legal Assistance & Advocacy – Casework, legal support, and policy advocacy
  • Emergency & Disaster Relief – Crisis response and essential support during disasters

15. Who can receive your support?

Support is available for:

  • Individuals or families experiencing homelessness or financial hardship
  • Veterans
  • Post-natal and maternal families
  • Other persons who meet the charitable objectives of Echarity Australia

Eligibility is assessed based on need, vulnerability, and alignment with our charitable purposes.

16. How can I donate to Echarity Australia?

Donations can be made via our website [insert donation link]. Currently, donations are not tax-deductible, as we do not yet have DGR status. Donations are applied solely to our charitable programs.

17. Can I fundraise for Echarity Australia?

Yes, but all fundraising activities must align with our objectives and legal requirements. Please contact us at [email protected] before starting any public fundraising initiative.

18. How do you ensure transparency and accountability?

  • We maintain accurate financial records in accordance with Australian law
  • Annual financial statements will be submitted to the ACNC once registered
  • Our governance policies, including conflict of interest and beneficiary selection, ensure fair and ethical operations

19. Do you operate internationally?

Our primary focus is Australia, but we may collaborate with overseas partners for projects aligned with our charitable purposes. All overseas activities comply with ACNC External Conduct Standards.

20. How do I volunteer?

Volunteers are crucial to our work. To get involved, contact us at [email protected]. Opportunities may include:

  • Assisting with food programs and housing initiatives
  • Administrative support and outreach programs
  • Community engagement and awareness campaigns

21. How is personal data handled?

We follow strict privacy standards:

  • Compliance with Australia’s Privacy Act 1988, GDPR, and CCPA
  • Data collected is used solely for program administration and communication
  • Information is stored securely and never sold to third parties

22. How are beneficiaries selected?

Beneficiaries are selected based on need, vulnerability, or alignment with our charitable purpose. Selection considers:

  • Homelessness, poverty, or disadvantage
  • Family circumstances including post-natal or maternal care needs
  • Other criteria consistent with our objectives

23. What should I do if I have a complaint or compliment?

  • Email: [email protected]
  • Phone: [Insert phone number]
  • Postal Mail: [Insert postal address]

Complaints are acknowledged within 5 business days and responded to within 20 business days.

24. How can I stay informed about Echarity Australia?

  • Subscribe to our newsletter
  • Follow us on social media platforms
  • Check our website regularly for news, programs, and announcements

25. What makes Echarity Australia different from other charities?

  • Holistic approach – addressing housing, health, food, education, and legal needs
  • Transparent governance – operating in line with best-practice charity standards
  • Focus on empowerment – helping beneficiaries achieve self-sufficiency, not just temporary relief