PHONE: +61 (07) 3523 4846 | EMAIL: [email protected] | ABN: 18 690 653 680 | NOT-FOR-PROFIT ORGANISATION

Refunds, Returns, and Donations Policy – Echarity Australia

At Echarity Australia, we are committed to transparency and fairness. Please note that we do not generally accept returns or exchanges, except where required by applicable consumer protection laws, and all donations are final and non-refundable.

1. Donations

  • All donations made to Echarity Australia are final, non-refundable, and cannot be returned.
  • Donations are used to further our charitable purposes, and we are unable to provide refunds for any reason.
  • Receipts for donations will be issued for record-keeping purposes.

2. No Returns Policy for Purchases

  • Except where required by law, all purchases are final.
  • We do not accept returns, exchanges, or refunds for:
    • Change of mind
    • Incorrect orders due to user input
    • Items delivered as described

3. Legal Consumer Rights

  • Australian consumers have rights under the Australian Consumer Law (ACL), which may include:
    • Remedies for major defects or faults in goods or services
    • Access to a repair, replacement, or refund if a product fails to meet acceptable quality, description, or fitness for purpose
  • International customers may have rights under local consumer protection laws. Echarity Australia will comply with applicable legal obligations in each jurisdiction.

4. Damaged or Faulty Items

  • If an item arrives damaged, defective, or not as described, contact us within 7 days of receipt at:
  • We will assess the claim and provide a solution only if required by law, which may include:
    • Replacement of the item
    • Refund of the purchase price
  • Supporting evidence such as photos of the damage or defect may be requested.

5. International Orders

  • For international orders, we comply with local consumer laws where applicable.
  • Echarity Australia is not responsible for customs delays, import duties, or lost packages, except as required by law.

6. Contact Us

For any legal or damage-related inquiries, please contact:

  • Email: [email protected]
  • Phone: [Insert phone number]
  • Postal Address: [Insert postal address]

We will respond within 2 business days and ensure compliance with applicable laws.

Key Principles

  1. No Refunds on Donations: All donations are final.
  2. Legal Compliance: Returns and refunds for purchases are provided only when legally required.
  3. Transparency: Clear communication regarding rights under consumer protection laws.
  4. Protection: Safeguards the charity while respecting legal obligations.