Shipping Policy – Echarity Australia
At Echarity Australia, we strive to ensure that every order is handled with care and reaches our supporters, volunteers, and beneficiaries safely. This Shipping Policy outlines the terms and procedures for delivery, delays, and problem resolution.
1. Processing Time
- Orders are typically processed within 1–3 business days of confirmation.
- Orders placed on weekends or public holidays may take longer to process.
- We aim to dispatch all items as quickly as possible while maintaining quality and accuracy.
2. Shipping Methods & Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- We partner with reputable carriers for standard and express delivery.
- Free shipping promotions may apply from time to time, subject to terms and conditions.
3. Estimated Delivery Times
Delivery times vary depending on location:
| Location | Estimated Delivery Time |
|---|---|
| Within Australia | 3–10 business days |
| International (standard) | 7–21 business days |
| International (express) | 3–10 business days |
Note: Delivery times are estimates and may be affected by customs, local carrier delays, or unforeseen circumstances.
4. Shipping to Multiple Addresses
- Multiple shipping addresses can be specified at checkout.
- Each address may incur separate shipping fees.
- Orders shipped to multiple addresses may be delivered separately and on different timelines.
5. Tracking & Notifications
- Once your order is dispatched, a tracking number will be provided.
- You may receive updates via email regarding the status of your delivery.
- If tracking information is delayed or unavailable, please contact us at [email protected].
6. Lost, Stolen, or Damaged Packages
- If your package is lost, stolen, or damaged in transit, please contact us within 7 days of expected delivery.
- We will investigate with the carrier and, in most cases, replace or refund your order at our discretion.
- Echarity Australia reserves the right to verify claims and may request supporting documentation (e.g., photos of damage, proof of non-delivery).
7. Incorrect or Incomplete Orders
- If you receive an incorrect item or missing items, please notify us within 7 days of receipt.
- We will arrange for a replacement shipment at no additional cost.
- Returns of incorrect items will be facilitated free of charge.
8. International Shipping Considerations
- International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
- Echarity Australia is not responsible for customs delays or charges.
- We strongly recommend checking local import regulations before placing an order.
9. Shipping Restrictions
- Certain items may be restricted or prohibited in some regions.
- Orders that cannot be delivered due to legal or regulatory restrictions may be refunded in full.
10. Returns & Exchanges
- We aim to make returns or exchanges as easy and fair as possible.
- Items eligible for return must be unused, in original packaging, and in good condition.
- Refunds or exchanges will be processed promptly, usually within 7–14 business days of receipt.
- In exceptional circumstances, we may offer store credit or replacement items at our discretion.
11. Contact for Shipping Issues
For any questions, issues, or concerns regarding shipping, please contact us:
- Email: [email protected]
We aim to respond to all inquiries within 2 business days and work with you to find the best possible solution.
Key Principles of Our Shipping Policy
- Goodwill First: We prioritize helping our customers, supporters, and beneficiaries.
- Transparency: Clear communication regarding delays, shipping, and costs.
- Flexibility: We accommodate unexpected issues, including lost, damaged, or delayed shipments.
- Fairness: Solutions are handled equitably while protecting the integrity of Echarity Australia’s operations.