PHONE: +61 (07) 3523 4846 | EMAIL: [email protected] | ABN: 18 690 653 680 | NOT-FOR-PROFIT ORGANISATION

Privacy Policy – Echarity Australia

Effective Date: September 2025
Contact: [email protected]

Echarity Australia (Echarity Australia Pty Ltd) respects your privacy and is committed to protecting your personal and meta data. This Privacy Policy explains how we collect, use, store, and protect your information, both in Australia and internationally.

1. About Us

  • Legal Entity: Echarity Australia Pty Ltd, trading as Echarity Australia
  • Status: Not yet registered as a Public Benevolent Institution (PBI) or with ACNC, but currently applying
  • Purpose: Collect information to provide services, process donations, deliver programs, and improve user experience

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email, phone, postal address
  • Payment information for donations or purchases
  • Demographic information relevant to program eligibility

b. Meta and Usage Data

  • IP addresses, browser type, operating system
  • Site usage statistics, pages visited, time spent
  • Cookies, tracking pixels, and analytics data

c. Overseas Data

  • When delivering services or donations internationally, relevant beneficiary information may be collected with consent and securely stored

3. How We Use Your Information

  • Process donations and payments
  • Deliver requested services, programs, and communications
  • Improve website functionality and user experience
  • Comply with legal obligations (e.g., financial record-keeping, anti-fraud measures)
  • Communicate updates, news, or fundraising campaigns (only with consent)

4. Legal Basis for Processing (GDPR)

For EU residents, the legal bases for processing personal data include:

  • Consent: You voluntarily provide information for donations, newsletters, or services
  • Legal obligation: Compliance with Australian and international laws
  • Legitimate interest: Improving our services and delivering charitable programs

5. Sharing and Disclosure

  • Personal data is never sold or traded
  • Data may be shared with:
    • Payment processors or financial institutions for donations
    • Service providers for operational purposes (e.g., email hosting, analytics)
    • Authorities if required by law
    • Trusted partners for program delivery, both in Australia and overseas
  • All third-party providers are contractually required to protect your data

6. Data Storage and Security

  • Data is stored securely in compliance with Australian law, GDPR, and CCPA where applicable
  • Access to personal data is restricted to authorized personnel only
  • We implement technical and organizational measures to prevent unauthorized access, loss, or misuse
  • International transfers of personal data are conducted only with safeguards and in compliance with applicable laws

7. Your Rights

Australia (Privacy Act 1988):

  • Access and correction of personal information
  • Complaint to the Office of the Australian Information Commissioner (OAIC) if privacy rights are violated

EU (GDPR):

  • Access, correction, deletion, restriction of processing, and data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

California (CCPA/CPRA):

  • Right to know, access, and request deletion of personal information
  • Right to opt out of the sale of personal information (not applicable as we do not sell data)
  • Right to non-discrimination for exercising privacy rights

8. Cookies and Tracking

  • The Site uses cookies and analytics tools to improve functionality and measure engagement
  • You may disable cookies in your browser settings, but some features may not function properly

9. Retention of Data

  • Personal and meta data is retained only as long as necessary for program delivery, legal compliance, or legitimate business purposes
  • Data no longer required is securely destroyed or de-identified

10. Overseas Beneficiary Data

  • For programs outside Australia, we may collect personal data from beneficiaries with informed consent
  • Evidence of eligibility may include government documents, letters from local authorities, or community attestations
  • All overseas data is handled according to ACNC External Conduct Standards and local privacy regulations

11. Complaints

  • Any privacy-related complaints may be directed to:
  • If unresolved, you may lodge a complaint with the OAIC, EU supervisory authorities, or California authorities as applicable

12. Changes to This Policy

  • Echarity Australia may update this Privacy Policy at any time
  • Updates take effect immediately upon posting on the Site
  • Continued use of the Site constitutes acceptance of the updated policy

13. Contact Us

For questions or concerns regarding this Privacy Policy: