TERMS AND CONDITIONS – GOODS AND SERVICES

Echarity Pty Ltd trading as Echarity Australia (“Echarity Australia”, “we”, “us”, “our”)

Effective Date: 8 April 2026

1. Acceptance of Terms

By accessing or using our website, purchasing merchandise, making a donation, participating in our programs, or engaging our services, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or services.

2. Business Information

Echarity Pty Ltd
Trading as: Echarity Australia
ABN: [Insert ABN]
Email: [Insert email]
Website: [Insert website]

3. Definitions

Merchandise means physical goods sold by Echarity Australia including clothing, accessories, promotional items, and related products.

Services means any support services, community programs, fundraising initiatives, educational resources, outreach programs, or related activities offered by Echarity Australia.

Website means all online websites, portals and platforms operated by Echarity Australia.

User means any individual or organisation using our website, purchasing products or using services.

MERCHANDISE TERMS

4. Product Information

We make reasonable efforts to ensure merchandise descriptions, images, colours and specifications are accurate.

Actual colours and appearance may vary depending on:

  • device screens
  • printing methods
  • manufacturing variations
  • supplier variations

Minor variations do not automatically constitute defects.

5. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices:

  • may include GST where applicable
  • may change without notice
  • exclude shipping unless stated otherwise

We reserve the right to correct pricing errors.

If an error results in an incorrect price being displayed, we may cancel the order and provide a refund.

6. Orders

Placing an order constitutes an offer to purchase merchandise.

Orders become binding only after payment has been successfully processed and order confirmation has been issued.

We reserve the right to:

  • reject or cancel orders
  • limit quantities
  • refuse suspected fraudulent transactions

7. Print-on-Demand Merchandise

Certain products may be produced through third-party print and fulfilment partners.

By purchasing such products you acknowledge:

  • production times may vary
  • delivery estimates are approximate only
  • products may be manufactured by third-party suppliers
  • slight differences between displayed images and delivered products may occur

8. Shipping and Delivery

Delivery timeframes are estimates only.

We are not liable for delays caused by:

  • postal providers
  • customs processing
  • natural events
  • supplier delays
  • circumstances beyond our reasonable control

Risk in products passes to the customer upon delivery.

9. Returns and Refunds

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Products sold by Echarity Australia come with guarantees that cannot be excluded under Australian law. You may be entitled to a repair, replacement or refund where required by law.

Change-of-mind returns:

  • may be accepted at our discretion
  • merchandise must be unused
  • merchandise must remain in original condition
  • return shipping costs may apply

Customised or personalised merchandise may not be eligible for change-of-mind returns unless required by law.

SERVICES TERMS

10. Services

Echarity Australia may provide:

  • support services
  • outreach initiatives
  • fundraising activities
  • educational resources
  • community programs
  • other related activities

Services may change without notice.

We reserve the right to modify, suspend or discontinue services.

11. Service Availability

We do not guarantee uninterrupted availability of any services or website functionality.

Temporary interruptions may occur due to:

  • maintenance
  • technical issues
  • third-party providers
  • events outside our control

12. User Responsibilities

Users agree not to:

  • use services unlawfully
  • provide false information
  • interfere with website operation
  • upload malicious content
  • misuse our programs or services
  • infringe intellectual property rights

13. Donations

Donations made to Echarity Australia are generally non-refundable unless:

  • required by law
  • processed in error
  • authorised by us in exceptional circumstances

If tax deductibility applies, separate conditions may apply.

14. Intellectual Property

All content on our website including:

  • logos
  • text
  • graphics
  • images
  • designs
  • videos
  • trademarks

remain the property of Echarity Australia unless otherwise stated.

No content may be copied, reproduced or distributed without written permission.

15. PrivacyPersonal information collected by us is handled in accordance with our Privacy Policy.

By using our website and services you consent to collection and use of information in accordance with our Privacy Policy.

16. Limitation of Liability

To the extent permitted by law, Echarity Australia excludes liability for indirect, incidental, consequential or special damages arising from:

  • use of our website
  • merchandise purchases
  • use of our services
  • delays
  • service interruptions

Nothing in these Terms limits rights that cannot legally be excluded under Australian law.

17. Third-Party Providers

Our website or services may use third-party providers including:

  • payment processors
  • print fulfilment partners
  • shipping providers
  • software platforms

We are not responsible for third-party websites or services beyond our control.

18. Changes to TermsWe may amend these Terms at any time.

Updated Terms become effective upon publication on our website.

Continued use of our website or services after changes constitutes acceptance.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising under these Terms shall be subject to the courts of Queensland.

20. Contact

Echarity Pty Ltd trading as Echarity Australia

Email: [email protected]
Website: https://EcharityAustralia.org

ABN: 18 690 653 680