PHONE: +61 (07) 3523 4846 | EMAIL: [email protected] | ABN: 18 690 653 680 | NOT-FOR-PROFIT ORGANISATION

Privacy & Data Collection Policy

Effective Date: September 2025

Echarity Australia (“we”, “our”, “us”) is committed to protecting the privacy and security of all visitors, donors, volunteers, and users (“you”) of our website, services, and programs. This Privacy & Data Collection Policy explains how we collect, use, and protect personal and meta-data, in compliance with relevant privacy laws including Australia’s Privacy Act 1988, the California Consumer Privacy Act (CCPA), and the European Union General Data Protection Regulation (GDPR), as well as privacy standards in other countries.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, postal address
  • Donation or payment information
  • Volunteer or beneficiary information
  • Any information you provide when contacting us

1.2 Meta-data / Usage Data

  • IP address
  • Device type and browser information
  • Geolocation data
  • Pages visited and time spent on the Site
  • Clickstream and interaction data

1.3 Cookies and Tracking Technologies

  • We may use cookies, pixels, and other tracking technologies to enhance user experience, analyze website usage, and provide tailored content.

2. Purpose of Collection

Your information may be collected and used for the following purposes:

  • Providing and improving our website, programs, and services
  • Processing donations and managing contributions
  • Communicating important updates, newsletters, or event information
  • Compliance with legal, regulatory, or auditing obligations
  • Fraud detection and cybersecurity protection
  • Analyzing website traffic and improving user experience

3. Legal Basis for Collection (GDPR & Australia)

Under GDPR and Australian Privacy Principles, we process personal data based on:

  • Your consent (e.g., subscribing to newsletters)
  • Performance of a contract (e.g., processing donations)
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving services, preventing fraud)

4. Sharing & Disclosure of Information

We do not sell your personal data. We may share information with:

  • Service providers and payment processors for operational purposes
  • Government authorities if legally required
  • Trusted partners assisting in charitable programs (with safeguards for overseas activities)

5. Your Rights

Under GDPR (EU):

  • Right to access, correct, or delete personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

Under CCPA (California, USA):

  • Right to know what personal information is collected and disclosed
  • Right to request deletion of personal information
  • Right to opt-out of sale of personal information (Echarity Australia does not sell personal information)
  • Right to non-discrimination for exercising privacy rights

Under Australia’s Privacy Act:

  • Right to access personal information held by us
  • Right to correct personal information

To exercise these rights, please contact: [email protected]

6. International Data Transfers

Personal and meta-data may be processed in countries outside Australia, including countries with differing privacy laws. We take reasonable steps to ensure your data is protected in accordance with applicable laws, including GDPR and CCPA standards.

7. Data Security & Retention

We implement technical, administrative, and physical safeguards to protect personal data.

  • Personal data is retained only as long as necessary to fulfill purposes described or as required by law.
  • Meta-data may be anonymized for analytics and monitoring purposes.

8. Third-Party Services

Our website may use third-party services such as:

  • Payment processors (Stripe, PayPal, etc.)
  • Analytics tools (Google Analytics)
  • Email marketing platforms

These services may collect meta-data and usage information in accordance with their own privacy policies.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or relevant age in your jurisdiction). If we learn personal data of a child has been collected without parental consent, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy & Data Collection Policy from time to time. Updates will be reflected on this page with a revised Effective Date.

11. Contact

For questions, complaints, or privacy requests:

Echarity Australia
Email: [email protected]